Is Microsoft Dynamics CRM 2013 ready for fulltime, production use? That’s the question we’re going to tackle over a series of three blog posts. At some level, the answer is obviously “Yes” because we are signing up new clients on it every day. With that said, as Microsoft CRM consultants, we run into issues with … Read more
Where does one start when thinking about leveraging technology to improve business process, customer experience, or to gain a competitive advantage? Most business executives tend to start with the tool, the thing they have read and heard about: the CRM system, the ERP system, HRIS system etc. They start with the thing they know least … Read more
The days of blind e-mail blasts through e-mail platforms like Constant Contact, iContact, Mail Chimp and the like are finally behind us. Those specific blast efforts were mostly based on hope; send a batch and hope an acceptable percentage of recipients read the email and follow through with your requests for action. Breathe a sigh … Read more
‘We have deep depth.’ Yogi Berra If Yogi is right, Tricension is doing pretty well. While the economy has created challenge, we continue to move the company forward through, hard work, innovation, and attentive customer service. Read on for our latest news and updates. Microsoft Partner Update All Tricension team members are Certified Microsoft Professionals … Read more
One of the things Microsoft tends to do well is design software that works well together. This is apparent in product suites like Office where you can be modifying Excel spreadsheets in a Word doc without realizing it, using Word to edit your Outlook email, and passing data to and from OneNote the entire time. … Read more
Without changing a thing, Microsoft Dynamics CRM 2011 is extremely powerful, but sometimes you need CRM 2011 customizations to really unlock CRM’s power. That may sound strange since CRM is already good at tracking accounts, contacts, sales, marketing campaigns, service tickets, etc. Still, few businesses don’t need a few CRM 2011 customizations. What are CRM … Read more
The first time I saw the Visual Studio JavaScript debugger work, I swear I heard the theme from 2001. It was like watching apes learn to use tools. Debug by Print Statement Alert Box Back in the dark times, the only way to debug JavaScript was via the handy alert box (you know, that annoying … Read more
Question: When is the best time to implement Customer Relationship Management (CRM)? Answer: 5 years ago. Question: When is the next best time to implement CRM? Answer: Now Many businesses have spreadsheets and low end contact management systems to keep track of the customer. They were fine at first but fail to keep up with … Read more
Tricension has continued steady growth in both the Microsoft Business Solutions (Dynamics CRM, SharePoint, and SQL Reporting Services) and the custom .net and SilverLight application development practices. We are seeing a trend toward an initial Business benefit discovery phase where we work with a client to analyze the opportunity for ROI followed by phased implementations … Read more
Hope your summer has kicked off to a fantastic start. Tricension has been busy with several projects and wanted to keep you informed about the solutions provided to our clients. Did you check out President/Chief Business Architect, Mike Lammers, in KC Small Biz Magazine on creating virtual value? His article was featured in the June … Read more
