As CEO of Tricension, a Kansas City, MO based IT consulting firm, I have learned to view the world through the lens of “How can technology make this better?” Last week, I was able to put this worldview to the test; I had the privilege of attending the 2016 NCSHA Annual Conference and Showcase in … Read more
Kansas City, MO – Tricension, a provider of technology advisory, software development and cloud enablement services announced today the acquisition of Cloudapps LLC, a leader in delivering Microsoft-based customer relationship management (CRM) solutions to businesses in Kansas City and throughout the Midwest. “We’re excited about the addition of Cloudapps,” said Mike Lammers, Tricension CEO. “Cloudapps … Read more
Motivation is something that’s always evolving. At the start of my career, I entered the sales profession to make more money and have more freedom. Fair enough motives for launching a career . . . but that changed quickly. After I gained my first client, I quickly realized that the sales profession is not about … Read more
For today’s workforces, mobile capability isn’t just a perk; it’s a required feature. We’re all mobile now, and it’s no longer only the sales staff that’s on the road. It’s everyone. So having access to critical client information, no matter where your employees are, is critical to your business success. With the release of CRM … Read more
Clients ask the best questions. Especially on the phone when there’s immediate pressure to have a (at least somewhat) decent response. This is a question that Tricension gets asked a lot because the difference between Leads and Opportunities in Microsoft CRM 2011 can be vague. At the same time, though, using the Lead and Opportunity functionality … Read more
Why go with a CRM company instead of a company that does CRM? Read that carefully — a small change in phrasing can make a big difference for your organization. When you and your team look for the right CRM solution, you’ll likely find both CRM companies and companies that offer a CRM product. Microsoft … Read more
I was at a local entrepreneur/networking meeting this morning when I came to a realization. It’s something I’ve been feeling for a while, but couldn’t put words to until now. What we do at Tricension — customer relationship management (CRM) software, customization and consulting — is boring. Even the acronym is boring. Just CRM. Why … Read more
Part of my job as Director of Support means that I get to attend networking meetings. I love networking, especially with smaller startups because of their drive, their passion, and their enthusiasm to take an idea and use it to change the world. If there was one thing I would wish for many of these … Read more
We ran across a bug (well, our clients did) a few months ago that gave us fits until last week. The solution was so simple, yet non-obvious that I wanted to write about it in the hopes no one else has to spend time working on it. Dates Are Handled Differently in Custom Activities and … Read more
Every company has experienced the pain of a key employee’s departure. Even under the best of circumstances — maybe a promotion, a marriage and move, caring for a growing family — it isn’t easy for those left behind. That good team member built relationships, developed leads and created opportunities . . . let’s call her … Read more
