The history of complex enterprise wide systems implementations and support are littered with stories of failure, risk and consequences. Every person on the value chain of a systems implementation emotionally buys in to the excitement of the potential outcomes for process automating systems. The humans that architect, create requirements, develop, configure, test and support these … Read more
The fourth experience I would like to share was one of those off experiences I have always remembered, but didn’t really understand until I personally experienced frustration in team members lack of urgency. After the Community Hospital of Indianapolis (CHI) experience, one of our crack sales guys sold a project at Kuakini Medical Center in … Read more
The third experience I would like to share was confusing back in the day, but clear as it can be now. As a recent college graduate with a degree in Medical Technology, I viewed the responsibility of patient safety with the utmost importance, like any professional in healthcare does. Well, as I wrote in the … Read more
Thirty years ago I was fortunate to get the opportunity to combine my formal education as a Medical Technologist (BSMT) with my technical tendencies and joined a startup called Patterson, Gorup, Illig and Associates, now known as Cerner. This year marks thirty years since joining Cerner and 15 since leaving in 1999. I wish to … Read more
While growing up in Casper Wyoming I often worked for my dad in his plumbing business and was called the “what is it kid.” I loved to take things apart and figure out how they work. So systems thinking was a natural tendency and reinforced by learning how plumbing and heating systems work. Thirty years … Read more
It might be hard to believe that with everything Microsoft CRM 2013 gives you, that you’d need CRM 2013 customizations, but if you do, it’s okay. You may have no idea what CRM 2013 customizations are, why you might need them, or how to do them. You may have come across this blog because you’re … Read more
Had a puzzler from one of my favorite clients the other day that I wanted to share. The Situation: Said favorite client called me up and said that when he ran a report (it was a SQL Server Reporting Services report he accessed via the Outlook plugin), he was getting improper results. This particular report … Read more
I recently found myself asking this question loudly to an instance of hosted Microsoft CRM 2013 on which I was working for one of my favorite clients. I could click on “Full Name” on his shiny new Contact Form, but when the popup popped up, there was only First Name and Last Name. This was … Read more
As part of our continuing series on Microsoft CRM 2013, we’re going to dive back into the new features and functions in Microsoft Dynamics CRM 2013 and ask “Is Microsoft Dynamics CRM 2013 ready for fulltime, production use?” Obviously, at Tricension, we ultimately feel the answer to that question is “Yes,” but at the same … Read more
Is Microsoft Dynamics CRM 2013 ready for fulltime, production use? That’s the question we’re going to tackle over a series of three blog posts. At some level, the answer is obviously “Yes” because we are signing up new clients on it every day. With that said, as Microsoft CRM consultants, we run into issues with … Read more
