Case Studies

About the Client UnitedHealth Group (UHG) is among the largest healthcare and insurance providers in the United States. Through its UnitedHealthcare and Optum divisions, UHG delivers care and coverage to millions of individuals, managing vast volumes of sensitive customer interactions daily across highly regulated environments. The Problem UHG relied on two critical platforms that didn’t … Read more

Tricension collaborated with EAGL to develop a robust application that allows school and hospital staff to respond quickly to emergencies like active shooters, fires, or health crises with a simple press of a button.  About the Client Name: EAGL Technology Location: United States Industry: Safety and Security Technology Founded: 2015  EAGL Technology was born out … Read more

Liquid Mobile IV, a fast-growing US mobile healthcare provider, faced challenges with fragmented systems that disrupted operations and patient care. Tricension stepped in to help, creating a unified platform that enhanced service quality and efficiency across all centers. About the Client Name: Liquid Mobile IV  Location: United States – Kansas City, Phoenix, Dallas & Austin  … Read more

A leading U.S. sports organization required an overhaul of its athlete eligibility process. Tricension performed a complete application re-architecture and re-engineering. Transforming a manual, time-intensive process into an automated, streamlined process. The new system enhanced operational efficiency while adhering to strict compliance standards. The Challenge “Ensuring accurate, fast, and reliable processing without compromising the integrity … Read more

Tricension helped the VFW Auxiliary move beyond an outdated mainframe and off-the-shelf software to MALTA—a custom Association Management System purpose-built to align with their current needs and future vision. About The Client The Veterans of Foreign Wars (VFW) Auxiliary, one of the oldest veteran service organizations in the United States, has supported veterans, military personnel, … Read more

Jack Henry & Associates, a leading U.S. financial technology provider set out to modernize their contact centers. With Tricension’s expertise, they transitioned from an outdated, on-premise legacy system to the cloud with NICE CXone. This move enhanced agility, resulting in significant growth for the company. About The Client  Name: Jack Henry & Associates   Location: Monett, … Read more

About the Client  Name: Missouri Housing Development Commission  Location: Missouri, United States  Industry: Public Housing Service  Sector: Government  Since its establishment in 1969, the Missouri Housing Development Commission (MHDC) has been providing Missourians access to safe, quality, and affordable housing. Through the management of various programs and funds, the MHDC oversees the construction and ongoing … Read more

Moore RMG’s incomplete shift from AS400 to VB.NET left them managing two disconnected systems—driving up costs and reducing efficiency. Tricension stepped in with a custom management system that unified workflows, improved reporting, and reduced infrastructure costs. About The Client Moore Response Management Group combines direct response processing, customer care, and fulfillment with data-driven insights. They … Read more